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Customer Experience Specialist

2 weeks ago

Galway, Galway, Ireland beBeeSkill Full time €30,000 - €40,000
Customer Support Role

We seek a skilled customer service professional to deliver exceptional customer experiences and foster positive sentiment.

Key Responsibilities:
  • Respond promptly and accurately to customer inquiries via Zendesk, email, or phone.
  • Provide expert guidance on system navigation and usage.
  • Investigate and troubleshoot service disruptions.
  • Own end-to-end resolution of customer queries.
  • Engage with customers through multiple support channels.
Requirements:
  • Digital proficiency at a proficient level.
  • Previous experience in a customer-facing environment.
  • Strong written and verbal communication skills.
  • Friendly and empathetic demeanor.
  • Ability to multitask and prioritize workload.
  • Excellent time management and attention to detail.
Preferred Qualifications:
  • Certification in business or IT-related field.
  • Background in care delivery.