Enterprise Technical Support Advisor

2 days ago

Cork, Cork, Ireland beBeeEnterprise Full time €71,500 - €90,400

Technical Support Specialist Opportunity

We're seeking a highly skilled Technical Support Specialist to join our Microsoft Platform Management team. As a key member of our global team, you will provide top-notch technical support to customers on our Platform Management suite of products.

Key Responsibilities:

  • Provide technical assistance to customers, focusing on migrations (e.g., mail, Teams, SharePoint, OneDrive) in an enterprise setting.
  • Troubleshoot customer issues by reproducing problems in support lab environments and diagnosing complex issues, effectively communicating solutions to customers.
  • Maintain a personal queue of ongoing customer issues until resolution and interface with other departments to escalate issues.
  • Document all customer case details on our case tracking system.
  • Develop and publish documentation in a customer-focused Knowledge Centred Support (KCS) environment.
  • Initiate, participate or lead local and global projects.

Requirements:

  • Prior technical support experience dealing with enterprise customers.
  • Experience with migrations, including Accounts, Mailbox, SharePoint, Teams, OneDrive, and Power BI.
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI).
  • In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.
  • Messaging fundamentals, including mail routing, connectors, and interoperability with foreign systems.
  • Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP), preferably from a system administration background.
  • Understanding of MAPI and EWS.
  • Experience with managing Microsoft SQL server.

Preferred Competencies:

  • Knowledge of Active Directory Access Control and user management.
  • VMWare/Virtual Server technology experience.
  • PowerShell scripting.
  • Knowledge of Zimbra, G-suite, and IBM/HCL Domino.
  • Active Directory Management.
  • Fluency in other European languages is an advantage.

About Our Team

We create and manage software that makes the benefits of new technology real. We help companies manage, modernize, and secure their business from on-prem to in-cloud, from network core to vulnerable endpoints.

We're not just a company that makes big promises – we fulfill them. We're where next meets now.

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