Technical Support Specialist

1 week ago

Cork, Cork, Ireland beBeeEnterprise Full time €40,000 - €60,000
Job Title

The Enterprise Technical Support Advisor is responsible for delivering high-quality technical assistance to customers on a global scale.

Main Responsibilities:

  • Provide in-depth technical support for Quest customers, focusing on migrations in an enterprise setting.
  • Troubleshoot complex customer issues by reproducing problems in support lab environments and diagnosing root causes.
  • Maintain a personal queue of ongoing customer issues until resolution and interface with other departments to escalate issues.
  • Document all customer case details on our case tracking system.
  • Create and publish documentation in a customer-focused Knowledge Centred Support (KCS) environment.
  • Develop and attend training for self-improvement and share knowledge with other engineers.
  • Initiate, participate or lead local and global projects.

Required Skills and Qualifications:

  • Prior technical support experience dealing with enterprise customers.
  • Experience of migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI.
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI).
  • In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.
  • Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems.
  • Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background.
  • Understanding of MAPI and EWS.
  • Experience with management of Microsoft SQL server.

Preferred Competencies:

  • Knowledge of Active Directory Access Control and user management.
  • VMWare/Virtual Server technology experience.
  • Powershell scripting.
  • Knowledge of Zimbra, G-suite, and IBM/HCL Domino.
  • Active Directory Management.
  • Fluency in other European languages is an advantage.

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