Expert Technical Support Specialist

3 days ago

Cork, Cork, Ireland beBeeInfrastructure Full time €40,000 - €60,000
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Job Summary

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We are seeking a skilled IT Infrastructure Support Specialist to join our Managed Services Team. This role involves supporting an evolving and multi-technology IT environment, with exposure to technologies such as Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.

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Key Responsibilities

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  • Monitoring, managing, and supporting customer infrastructure">
  • Provisioning accounts and equipment">
  • Desktop support for the customer">
  • Supporting Windows desktops, Outlook, Networks, MS Office, O365">
  • Configuring Microsoft Server, Exchange, Active Directory">
  • Maintaining and updating documentation">
  • Hardware troubleshooting">
  • Managing interactions with third parties">
  • Application troubleshooting and support">
  • Imaging and deployment">
  • Managing file permissions and access rights">
  • Configuring and supporting mobile devices">
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Role Overview

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As a IT Infrastructure Support Specialist, you will be responsible for uploading and setting up business mobile applications for deployment, supporting application teams with mobility solutions, managing Google updates, and account verification.

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Requirements

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  • Minimum 2 years in a mobile technical support environment">
  • Application support at 1st level">
  • Support for Windows Servers, Active Directory, Microsoft Exchange, MS Office">
  • Experience with Office 365 and virtualization is advantageous">
  • Customer service and call handling skills">
  • Preferred Certifications: Microsoft Specialist certification in Windows 10, Microsoft MCP for Client or Server OS, CompTIA A+, CompTIA Net+">
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About the Company

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The company is an equal opportunity employer committed to diversity and compliance with Data Protection laws.

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Note

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Candidates must be eligible to work full-time and long-term in the specified location or hold a valid long-term work visa.

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