Senior Technical Support Engineer

13 hours ago

Cork, Cork, Ireland beBeeTechnical Full time €85,000 - €110,000

Job Title: Technical Support Specialist

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We are seeking a skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical support to customers, responding to complex issues, and collaborating with internal teams to resolve challenging problems.

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Key Responsibilities:

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  • Diagnose and troubleshoot advanced technical issues with NetApp products, including hardware, software, and multi-system interoperability issues.">
  • Provide exceptional customer service, communicating effectively with customers to understand their needs and resolve their issues efficiently.">
  • Collaborate with internal escalation teams and engineering to identify defects, influence technical strategy, and resolve challenging support issues.">
  • Stay up-to-date with the latest technologies and trends in the field, applying this knowledge to improve our support processes and deliver superior results.">
  • Mentor and coach fellow Technical Support Specialists, sharing best practices and expertise to drive excellence across the team.">
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Requirements:

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  • 5+ years of relevant technical support experience, with a proven track record of resolving complex issues and delivering exceptional customer service.">
  • Extensive hands-on experience with networking protocols and storage technologies, including NFS, CIFS, SAN, iSCSI, TCP/IP, RAID, and NetApp Storage Systems.">
  • Expertise in performance troubleshooting, including diagnosing issues in NetApp systems and resolving performance challenges across various environments.">
  • Familiarity with ancillary technologies such as DNS, NIS, and Active Directory.">
  • Ability to work collaboratively in a fast-paced environment, prioritizing tasks, and meeting deadlines while maintaining a high level of quality.">
  • Excellent communication and interpersonal skills, with the ability to communicate complex technical information effectively to both technical and non-technical audiences.">
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What We Offer:

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  • A competitive compensation package and comprehensive benefits, including medical, dental, wellness, and vision plans.">
  • A generous educational assistance program, supporting your ongoing professional development and growth.">
  • A dynamic and supportive work environment, promoting collaboration, innovation, and continuous learning.">
  • A hybrid working arrangement, allowing you to balance work and personal life while staying connected to our global community.">
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About Us:

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We are a leader in the data management industry, dedicated to empowering organizations to achieve their goals through innovative solutions and exceptional support.

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We believe in fostering a culture of trust, integrity, and teamwork, where everyone has the opportunity to grow, learn, and succeed.

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We are committed to equal employment opportunity and strive to create an inclusive workplace that values diversity, equity, and inclusion.

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Contact Information:

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Please submit your application, including your resume and cover letter, to [insert contact information].

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We look forward to connecting with you

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