Senior Technology Support Expert

2 days ago

Cork, Cork, Ireland beBeeTechnical Full time €75,000 - €110,000

Job Title: Technical Support Specialist

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In this pivotal role as a Technical Support Specialist, you will provide expert assistance to customers and internal teams, focusing on advanced diagnostic, troubleshooting, and repair of technology products.

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Key Responsibilities

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  • Provide in-depth technical support for customers and internal stakeholders.">
  • Diagnose and resolve complex hardware and software issues using advanced analytical skills.">
  • Collaborate with senior stakeholders and contribute to cross-team initiatives.">
  • Develop and maintain knowledge base articles for the Technical Support Center.">
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Requirements

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  • 5+ years of relevant technical support experience.">
  • Proven ability to diagnose and resolve complex issues.">
  • Strong analytical and problem-solving skills.">
  • Excellent written and verbal communication skills in English.">
  • Ability to learn new technologies quickly and apply them effectively.">
  • Interpersonal skills to manage stressful situations and deliver superior customer service.">
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Desirable Skills

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  • Hands-on experience with networking protocols and storage technologies.">
  • Experience with data center solutions (NetApp Storage Systems) and associated management tools.">
  • Expertise in performance troubleshooting and resolution.">
  • Knowledge of virtualization (VMware, Hyper-V) and cloud solutions.">
  • Experience with UNIX/Linux or Windows systems, NAS/SAN, or enterprise applications.">
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Additional Requirements

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  • Strong interpersonal skills to manage stressful situations.">
  • Ability to mentor and coach fellow Technical Support Specialists.">
  • Experience with DNS, NIS, and Active Directory.">
  • Fluency in one or more additional languages: Spanish, Italian, French, or German.">

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