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Technical Support Specialist

1 week ago

County Dublin, Ireland Test Triangle Full time

Job Overview:

Test Triangle is seeking a skilled Technical Support Specialist to join our Production Support team. This role will be responsible for providing timely and effective support to our customers, ensuring the smooth operation of our applications and infrastructure.

Key Responsibilities:

  • Provide Level 2 technical support for our customers, resolving incidents and requests in a timely manner
  • Collaborate with cross-functional teams to identify and resolve root causes of issues
  • Develop and implement automation scripts to improve processes and reduce incident volume
  • Work closely with Development and Testing teams to resolve defects and improve application quality
  • Participate in War Room calls to ensure application availability and customer impact

Required Skills and Qualifications:

  • Unix Shell Scripting experience
  • SQL Troubleshooting using logs
  • Splunk and Dynatrace ITSM skills
  • L2 Support experience
  • Snowflake knowledge
  • Good understanding of PCF Cloud, CI/CD, Jenkins, Git, and Maven