Field Service Technician

3 days ago

Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €48,000
Job Title:
Reverse Vending Machine Technician

About the Role:

As a skilled technician, you will be responsible for ensuring the optimal performance of Reverse Vending Machines (RVMs) throughout Ireland.

Your key responsibilities will include responding to breakdown calls, completing planned works, and providing comprehensive customer training.

You will work closely with the Service Management Team to prioritize tasks and manage contracts and customer requirements.


Key Responsibilities:
  • Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.
  • Perform installation and configuration of new RVMs, including providing comprehensive customer training.
  • Participate in the on-call breakdown cover rotation to ensure continuous support for customers.
  • Maintain accurate records and reports of all activities, using the provided documents by both customers and the company.
  • Demonstrate urgency in resolving customer escalations to ensure their problems are promptly addressed.
  • Responsible management of the company vehicle, tools, and stock provided for the job.
  • Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.
  • Prepare technical reports for internal and external use, aiding in the preparation of quotations.
  • Actively adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.

Requirements:
  • Electrical or Mechanical Engineering qualification or relevant field of study.
  • Experience in a Retail support environment (scales, Pops, Vending machines, etc.) preferred but not essential.
  • Previous Health & Safety certification (e.g., Safe Pass).
  • Proficiency in electrical and mechanical fault finding.
  • Possession of a full clean Driving Licence.

Competencies:
  • Customer-focused mindset, prioritizing customer satisfaction in all interactions.
  • Ability to work independently and unsupervised while maintaining productivity.
  • Adherence to established processes and procedures for consistent outcomes.
  • IT literacy to efficiently use technical tools and applications.
  • Strong organizational and time management skills to stay structured and efficient.
  • Sense of urgency in resolving issues and meeting deadlines.
  • Positive "can-do" attitude and excellent communication skills.
  • Flexibility and adaptability to handle various situations and changing priorities.
  • Proactive approach to problem-solving and task execution.
  • Ownership of responsibilities and commitment to deliver high-quality results.
  • Professional demeanor and presentation.
  • Strong team player, willing to collaborate and contribute to team success.
  • Commitment to working safely and promoting a safe work environment.

What We Offer:
  • An attractive salary circa €44k per year + Overtime.
  • A diversified job in a qualified and committed development team.
  • Independent way of working.
  • Participation in the growth of a dynamic, international company.

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