IT Technical Support Specialist
3 days ago
PFH Technology Group, a premier provider of end-to-end ICT solutions, is seeking an experienced Level 3 IT Support Engineer to support our Dublin-based client.
Key Responsibilities:
- Support, configure, and install network, security devices, and systems
- Maintain and improve documentation of the client's environment
- Provide Level 3 support and troubleshooting to resolve technical issues
- Work within change management policies to ensure success of changes
- Implement network and security tools, policies, and procedures as appropriate
Technical Skills and Experience:
- Windows Desktop 10 & Server
- Windows server services - Active Directory, Group Policy, DNS, DHCP, TCP/IP, WSUS, IIS Certificate Services
- General Network support in LAN, WAN, and WLAN environment
- Network Architecture design experience would be beneficial
- VMware - VCenter, VSphere, etc.
- Anti-Virus Management
- Storage technologies Veeam, Commvault, etc.
We are looking for a candidate who is decisive, dynamic, and capable of delivering to a high standard level of support. They should be able to work with/under any constraints that may be in place. Conscientious, trustworthy, and capable of organising and delivering on tasks with little direction. Strong troubleshooting and communications skills are an absolute necessity. Capable of adjusting their approach for the varied customers supported. Process oriented with great attention to detail.
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