IT Service Management Professional

1 week ago

Dublin, Dublin City, Ireland beBeeServiceNow Full time €45,000 - €65,000

Job Opportunity:

We are seeking a detail-oriented IT professional to support the ongoing development, configuration, and maintenance of our ServiceNow platform. This role is ideal for someone eager to learn, grow, and contribute to enterprise-scale IT service management initiatives.

Key Responsibilities:

  • Configure and customize ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.
  • Assist with day-to-day administration tasks such as user management, access controls, and platform maintenance.
  • Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes.
  • Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers.
  • Help troubleshoot and resolve platform issues and incidents.
  • Assist with testing, documentation, and deployment of new features and updates.
  • Learn and apply ServiceNow best practices and development standards.
  • Support integration efforts with other enterprise systems and tools.
  • Stay current with ServiceNow releases and participate in platform upgrade activities.

Required Skills and Qualifications:

  • Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent work experience).
  • 1–3 years of experience in IT support, system administration, or application development.
  • Exposure to ServiceNow through coursework, internships, or hands-on experience.
  • Basic understanding of ServiceNow architecture, modules, and scripting (JavaScript, Glide).
  • Familiarity with ITIL concepts and service management processes.
  • Strong problem-solving skills and attention to detail.
  • Willingness to learn and grow in a fast-paced, collaborative environment.
  • Excellent communication and documentation skills.

Benefits of this Role:

  • Opportunity to work with a cutting-edge IT platform.
  • Chance to develop skills in IT service management and software development.
  • Collaborative work environment with experienced professionals.

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