Project Manager, Professional Services

Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses.
Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe is making significant investments in the expansion of its Global Professional Services team, aiming to actively engage customers worldwide and expedite their adoption of Stripe.
The Professional Services Strategic Initiatives team is responsible for driving the team's expansion by executing strategically important programs across the global organization.
This includes crafting our service offerings, designing our methodology and executing our enablement program.
The team also oversees the accompanying change management, communications, technical requirements and cross-functional stakeholder management necessary for the successful implementation of global initiatives.
Furthermore, as we master the craft of deployment services, the team will contribute to the creation of assets and strategies to facilitate scaling through our partner ecosystem.
What you'll do
In this role, you will have the opportunity to drive large scale projects that directly impact the trajectory of the Professional Services team at Stripe.
You will forge strong working relations with cross-functional stakeholders, align on priorities and focus on successful outcomes.
You will also have the opportunity to grow your knowledge of Stripe's platform and our expanding portfolio of Professional Services offerings.
Responsibilities
Own the full project lifecycle from ideation to global launch for strategic programs of work
Lead the design, development and launch of new service offerings for the Professional Services team
Collaborate with Professional Services sellers to refine and evolve sales processes, assets and methodologies
Lead and contribute to projects to develop, improve, and scale our delivery processes globally
Focus on the continuous improvement and enablement of the Professional Services methodology and its associate tools, templates and processes
Provide well-established program governance to manage requirements in line with the project scope and business objectives
Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates
Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe's payment infrastructure
Partner closely with our cross-functional stakeholders to scope and execute global projects to create operational efficiencies that improve top-line metrics
Drive innovation and adoption of implementation best practices, alignment to methodologies and provide insights to our Professional Services team on how best to help our users achieve the maximum value from their Stripe investment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
Minimum requirements
3+ years of experience in project management, business process analysis, strategy and operations, and/or consulting
Program management skills with experience of managing projects from inception through to completion
Ability to manage multiple stakeholders with varying priorities and drive solutions and commitment to a shared goal
Critical thinking and problem solving skills
Communication skills, both written and verbal, with experience articulating complex topics in an easy-to-consume way
An interest in digging into the details of processes to identify opportunities for improvement and designing new ways of working with a focus on successful outcomes
Preferred qualifications
Experience working in customer-facing roles (e.g.
customer support, sales, partnerships, consulting, professional services, etc.)
Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
A familiarity with APIs
Data-analysis skills with experience navigating large data sets
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
The annual salary range for this role in the primary location is €52,800 - €79,200.
This range may change if you are hired in another location.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location.
Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.
Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations
Dublin HQ
Team
Professional Services
Job type
Full time
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