Asset Management Administrator
2 weeks ago
Job Description
We are seeking an experienced IT Asset Management Coordinator to join our team at ComputerCare. This role is responsible for the execution of diagnostics in alignment with manufacturer expectations of quality and efficiency. You will also be responsible for facilitating clients' assets life cycles, including cycle counts accuracy and updates to the devices library.
You will support the beginning clerical stages of the IT Logistics and repairs processes in partnership with Repair and IT Logistics Technicians.
Key Responsibilities- Perform administrative duties to facilitate device life cycle process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, and providing detailed instructions to customers about the repair process.
- Review and diagnose customer devices, analyzing performance to determine details of equipment problems.
- Responsible for transferring devices and parts between offices, including pickup, delivery, and shipment for manufacturers or clients, as well as preparing shipping manifests and tracking scheduled deliveries.
- Ability to lift, push, and pull up 20+ kg on a daily basis.
- 1+ years of experience in a Customer Service role
- Knowledge of Microsoft Office or Google Suite
- Familiarity with device repairs and/or shipping and receiving
- Netsuite or applicable SaaS experience is a plus
The ideal candidate will have excellent communication skills, be detail-oriented, and able to work effectively in a fast-paced environment.
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