Customer Service Ambassador

2 days ago

Cork, Cork, Ireland beBeeCustomer Full time €25,000 - €35,000

Job Title: Customer Service Ambassador

At our organisation, we strive to deliver exceptional customer experiences. To achieve this goal, we are seeking a highly skilled and dedicated individual to fill the role of Junior Service Advisor.

This is an exciting opportunity for a top-calibre candidate to join our dynamic team in Cork. As a Junior Service Advisor, you will play a vital role in ensuring that our customers receive outstanding service and support.

Key Responsibilities:

  • Providing excellent customer service and communication skills
  • Determining and diagnosing vehicle issues based on customer description and vehicle condition
  • Translating customer-reported problems to actionable work orders for technicians to complete
  • Ordering necessary parts from suppliers and ensuring they are delivered to technicians
  • Ensuring that automotive work provided to customers meets quality standards
  • Invoice and collect payment from customers for services rendered
  • Handling and resolving customer complaints regarding services
  • Maintaining accurate records and entering data into computer databases

Opportunities for Development:

In addition to your core responsibilities, you will have the opportunity to develop your career through our Professional and Personal Development programme, Employee Recognition Programme, and Sports and Social Club.

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