Night Shift Customer Support Role

2 weeks ago

Galway, Galway, Ireland beBeeService Full time €25,000 - €35,000

Customer Service Representative Job Description

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This role involves working as a customer service representative for a healthcare business. The position is a permanent one, reporting to the customer service manager.

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The job requires working on-site in Galway City. It's a night shift position, with working hours from 5pm to 1am, Monday to Friday.

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Due to the late working hours, a driver's license is required, as public transport is not available. The role is based in Briarhill in Galway City.

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Responsibilities:

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  • Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.">
  • Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.">
  • Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.">
  • Provide clear guidance on company policies, promotions, and compensation plans.">
  • Maintain up-to-date knowledge of company products, business models, and compliance guidelines.">
  • Process refunds, exchanges, and adjustments in accordance with company policies.">
  • Accurately document customer interactions and escalate complex issues to the appropriate department.">
  • Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.">
  • Represent the company in a professional, courteous, and knowledgeable manner.">
  • Work collaboratively with other departments to ensure a seamless customer experience.">
  • Follow company procedures and industry regulations to maintain compliance.">
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Qualifications and Experience:

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  • Native language speaker of one or more languages.">
  • Fluency in spoken and written English.">
  • Previous experience in Customer Service, preferably in network marketing, direct sales.">
  • Strong communications skills.">
  • Excellent problem-solving skills and attention to detail.">
  • Ability to work both independently and as part of a team.">
  • Excellent telephone and customer service skills.">
"]",

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