Program Excellence Manager
7 days ago
As a Program Manager within our organization, you will play a pivotal role in delivering an outstanding experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team with a keen interest in new technology. Your responsibilities will include defining program management roadmaps, fostering close collaboration with product managers, engineers, and leadership, and promoting excellence and innovation across various aspects of our organization.
The Reliability team is dedicated to enhancing customer experiences and safeguarding the business by ensuring products and services are reliable at every stage. As a member of this team, you'll play a crucial role in defining our program management roadmap, which functions horizontally across the line of business, fostering close collaboration with product managers, engineers, and leadership.
Your key responsibilities will encompass strategy, leadership, and networking to achieve a holistic approach to organizational development and success.
Responsibilities- Develop and execute comprehensive project plans incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional teams to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
- Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
- Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
- Develop executive-level decks, strategic communications, presentation materials, and multi-audience-facing narratives that communicate program strategy, vision, and performance with clarity and persuasion
To be successful in this role, you should have:
- 5+ years of experience or equivalent expertise in program management, leading complex projects and programs in a large organization
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Excellent written and verbal communication skills
- Experience in managing successful OKR cycles
- Strong project management experience, with demonstrated ability to run initiatives across teams and deliver results on time
- Demonstrates a willingness to understand new/emerging technologies that impact business, partners with Technology and the Business to pilot and implement new technology creating competitive advantage
Project management accreditation preferred. Accreditation and practitioner experience in Project Management. Prince II, PMI or PMP
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