Sales and Service Representative

2 days ago


Dublin, Dublin City, Ireland Musgrave Group Full time

Musgrave MarketPlace is a leading food service and retail solutions provider in Ireland, with a strong presence across the country. We are currently seeking a highly motivated Sales and Service Representative to join our team at our Head Office in North Dublin.

The ideal candidate will be responsible for building and maintaining excellent relationships with our customers across the Food Service and Retail sectors. This will involve providing exceptional support with all their sales and service needs, ensuring they receive the best possible experience from our company.

This role is initially office-based, with an opportunity for hybrid-working once fully trained and demonstrating the required competence to work remotely.

Key Responsibilities:
  • Manage inbound sales and service calls in line with agreed service levels
  • Liaise with other internal departments to resolve any customer issues promptly
  • Up-sell and cross-sell products from our extensive range
  • Promote and support our digital ordering proposition
  • Manage delivery size and frequency to ensure efficient use of warehouse and transport resource
  • Build effective relationships with customers and internal colleagues
  • Manage sales administration in compliance with GDPR and regulatory processes

We are looking for a talented individual with a minimum of 1 year's experience in a busy customer-focused environment. The ideal candidate will have competency in PC packages, including the MS office suite and Office 365, as well as excellent communication and interpersonal skills.

Additionally, the successful candidate will have the ability to work using initiative and to complete tasks to a high degree of accuracy and quality. They will also be able to work in a fast-paced environment with a varied and challenging workload.



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