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Expert Customer Service Associate
2 weeks ago
Job Opportunity:
">We are seeking a skilled professional to join our team in Cork, Ireland and make a real difference in our customers' lives.
">Your Responsibilities:
">- ">
- Resolve customer queries via chat, call, or email with empathy and efficiency.">
- Own customer cases end-to-end, including complex investigations.">
- Support fraud detection, disputes (e.g., chargebacks), and complaint resolution.">
- Identify and assist vulnerable customers, escalating when necessary.">
- Collaborate with peers to improve processes and provide feedback.">
- Stay agile and responsive to evolving customer and business needs.">
What We're Looking For:
">- ">
- Fluent English (C1/C2) and proven customer service experience.">
- At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus).">
- A track record of working to performance targets.">
- Commitment to excellence in customer support and care.">
Perks & Benefits:
">- ">
- Health insurance from your first day.">
- Career development and training opportunities.">
- Relocation support: flight refund & option to live in company-provided apartments.">
- Annual return flight to your home country (within Europe).">
- Free Portuguese lessons, sports activities & team events.">
- The chance to collaborate with industry leaders.">
