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IT Service Delivery Lead

1 week ago

Dublin, Dublin City, Ireland Bank of Ireland Full time

**Job Responsibilities:**

You will be responsible for:

  1. Ensuring the effective monitoring and alerting, high availability, performance, and reliability of our Corporate Treasury & Group applications.
  2. Collaborating with internal teams, vendors, and business partners to align service delivery with strategic goals and foster strong relationships.
  3. Identifying and mitigating operational risks related to service disruptions, security, and compliance by implementing robust incident management processes.
  4. Driving efficiency by optimizing service costs while maintaining quality, exploring automation and process improvements.

**Requirements:**

  • Proven experience in successful IT Service Delivery & Management.
  • Excellent communication skills.
  • Strong customer-focused background.
  • Continuous improvement mindset.

**Our Culture:**

We prioritize work-life balance, innovation, and diversity and inclusion.