Customer Service Representative

1 day ago

Cork, Cork, Ireland beBeeSpecialist Full time €35,000 - €50,000
Customer Support Specialist Job Description

At our organization, we are seeking a skilled and dedicated Customer Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to customers via phone, email, and chat in a fast-paced 24x7 environment.

Job Responsibilities:

  • Provide outstanding customer service and resolve issues efficiently.
  • Develop solutions and utilize standard operating procedures to improve customer satisfaction and create lifelong promoters of our brand.
  • Communicate with the management team and developers to improve product functionality and resolve issues.
  • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on best practices.
  • Assist customers with common billing, invoice, and account issues.

Required Skills and Qualifications:

  • Experience in a customer-facing, service-oriented role is required.
  • Exceptional ability to utilize self-service resources to find solutions.
  • Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together.
  • Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation.
  • Team player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers.
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, etc), as well as a basic understanding of data structures.

Benefits:

  • Diversity, Equity, and Inclusion at our organization.
  • An equal opportunity employer and an inclusive atmosphere where everyone can contribute, grow, and thrive.
  • Reasonable accommodation provided for individuals with disabilities to participate in the interview process and perform essential job functions.

Others:

  • Protect Yourself Against Hiring Scams: Our Corporate Disclaimer.

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