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Community Operations Analyst

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are currently hiring for the Finnish speaking market for a talented individual to join our team as a Customer Support Specialist. This role involves investigating and resolving reported issues, enforcing clients' Terms of Use, and using market-specific knowledge to find scalable solutions to improve the support of our community of users.

Key Responsibilities:
  • Investigating and resolving reported issues via ticketing system
  • Enforcing clients' Terms of Use by monitoring reports of abuse on the site
  • Becoming knowledgeable about client's products and community standards
  • Using market-specific knowledge and insights to find scalable solutions
Skills & Competences:
  • Strong personal resilience with ability to operate in pressured and fast-paced environment
  • Strong interpersonal skills, verbal and written communication skills, and empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems, and work as part of a team
Language Skills:

Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.

Contract:

Full-time, permanent contract with Covalen.

Compensation:

€29,700 per year as base salary. For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year). Free meal on site, private healthcare, pension contribution, and other benefits.