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Service Delivery Agent

2 weeks ago

Dublin, Dublin City, Ireland PhoneWatch Full time

**The Team**

We are a dynamic team of professionals dedicated to providing top-quality customer service. As a Call Centre Agent, you will be an integral part of our team, working closely with colleagues to achieve our goals.

**Responsibilities:**

  • Receiving and responding to alarm activations from customer premises
  • Receiving and resolving out-of-hours technical and administrative inbound customer support calls
  • Achieving weekly/monthly performance targets
  • Escalating customer queries to the relevant department when required

**What We Look For:**

  • Excellent English language and verbal communication skills
  • Proven experience in dealing with customers
  • Call Centre experience dealing with inbound and outbound telephone calls is an advantage
  • Basic keyboard/PC skills