Claims Resolver

3 days ago

Dublin, Dublin City, Ireland beBeeComplaints Full time €45,000

Insurance Claims Resolver

About the Role:

This is a fantastic opportunity to work in an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes.

We are seeking a Complaints Handling Specialist to join our team. This is a great opportunity to join a stable and supportive team that plays a key role in customer outcomes and regulatory compliance.

Main Responsibilities:
  • Investigating formal complaints and preparing well-structured responses
  • Supporting complaints escalated to Financial Services
  • Identifying trends, root causes, and areas for improvement from complaint data
  • Flagging quality issues and sharing feedback with relevant teams
  • Assisting with complaint-related training and internal processes
  • Collaborating with quality and compliance teams as needed

Requirements:

  • A qualification - Fully APA qualified is essential; CIP is preferred
  • Solid experience handling customer complaints—ideally in financial services or insurance
  • A good understanding of Consumer Protection Code (CPC) guidelines
  • Strong written and verbal communication skills—you'll be drafting formal responses and speaking with various stakeholders
  • A high level of accuracy and attention to detail
  • Confidence using Microsoft Office and internal systems
  • A proactive, organised approach to work—you'll be managing deadlines and multiple priorities

Why this role?

If you're someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.

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