Medical Claims Assessor/Administrator

3 weeks ago

Dublin, Dublin City, Ireland St. Paul's Garda Medical Aid Society Full time

Office Administrator/Medical Claims Assessor Location: Corporate Park, Blanchardstown, Ballycoolin Road, Dublin 15. A trusted medical insurer is seeking to recruit entry level and experienced dedicated and motivated individuals for the role of Office Administrator/Claims Assessor. About the Role: The successful candidates will join our dynamic and supportive team, working closely with colleagues to deliver excellent customer service and administrative support. Responsibilities include: Responding to incoming calls and emails. Handling member inquiries with professionalism and efficiency. Processing member claims with accuracy and attention to detail. Providing exceptional customer support throughout the claims process. Processing of Members payments Processing of members subscriptions Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business. Acknowledge and manage customer complaints, striving to achieve early resolution where possible. Quickly and efficiently escalate risk, potential fraud or vulnerable members situations, ensuring escalation to the appropriate person Who Were Looking For: We welcome applications from both entry-level candidates (no prior insurance experience required) and experienced claims handlers. 12month contract. Entry-Level Candidates: Strong communication and organisational skills. Be personable, reliable, considerate, courteous and respectful. The ability to prioritise and manage multiple tasks. A proactive attitude and willingness to learn. Ability to work in a team-oriented environment. Experience in office administration, computer skills, including proficiency in Microsoft Office (Excel, Word, PowerPoint). High attention to detail and accuracy in all tasks. An Interest in figures Excellent verbal and written communication skills. Follow direction and guidance Adhere to rules, procedures and protocols Be discreet and maintain confidentiality Ability to work independently as well as part of a team. Good attendance/timekeeping record. Confident,enthusiastic, and professional phone manner Be inclusive, professional, honest and reliable Provide references which can be checked and verified Experienced Claims Assessor: Demonstrated expertise in processing claims. In-depth understanding of claims procedures and best practices. Proven ability to manage complex inquiries and resolve issues effectively. Why Join Us? We value teamwork, integrity, and dedication to service excellence. We offer: Comprehensive training. A collaborative and supportive work environment. The chance to make a meaningful impact by serving Garda members. A competitive salary with an achievable bonus scheme 21 days annual leave Generous pension contribution Health Insurance Parking Letter of application along with you CV to be sent to the Office Manager by clicking Apply below

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