Travel Claims Assessors

3 weeks ago

Dublin, Dublin City, Ireland Sedgwick Full time
Overview

Join to apply for the Travel Claims Assessors role at Sedgwick.

Sedgwick's purpose is to support people facing the unexpected. We offer a caring culture and work-life balance across our teams. This role involves managing and assessing Travel Claims to ensure professional service in compliance with Client and Regulatory requirements.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) and Fitness and Probity Standards. Successful candidates will receive training in all regulatory requirements applicable to them. Sedgwick is an Equal Opportunity Employer.

Note: The statements in this document describe the general nature and level of work performed by a colleague assigned to this description and are not a comprehensive list of duties or local variances.

Responsibilities
  • Ongoing management of the "Work Action" Log to identify and prioritise own workload
  • Assessment of Travel Claims in accordance with: CPC/FSA Guidelines; Client Policy Wordings / Technical Requirements; SLAs
  • Ensure allocated claims and claim records are maintained professionally and accurately
  • Accurate and timely processing of claim payments
  • Operate in accordance with your Claims Handling Licence; refer to Team Leader if a decision falls outside of personal licence
  • Identify Fraud, Recoveries and Complaints at the earliest possibility and refer to the appropriate Colleague
  • Refer all Complaints to the Team Leader immediately upon receipt
  • Maintain clear communication within the Team and with Claimants
  • Provide support to the Team Leader in the technical development of colleagues (as required)
  • Actively support the Team Leader and colleagues in delivering excellent service to Claimants and Clients, including identifying potential operational improvements
Qualifications / Skills
  • Good knowledge of Travel Insurance Products and Policy Wordings
  • Good knowledge of the Claim Life Cycle
  • Good analytical and numeracy skills
  • Excellent attention to detail with a focus on accuracy
  • IT literate with good knowledge of Word, Excel and Notes
  • Excellent communication and interpersonal skills
  • Able to work independently and demonstrate personal initiative & innovation
Benefits of Working for Sedgwick in Ireland
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Discounted onsite Gym Membership (Dublin 4)
  • Discounted onsite Montessori (Dublin 4)
  • EAP – Employee Assistance Programme
  • Health Insurance Scheme
  • Life Cover
  • PHI – Permanent Health Insurance
  • Exams & Professional Membership Fees
  • Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the MCC and Fitness and Probity Standards. Qualified candidates will receive training on all regulatory requirements applicable to them.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Finance and Sales
Industries
  • Insurance

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