Customer Service Representative

4 days ago


Kerry, Ireland FRS Recruitment Full time

Key Responsibilities:

  • Greet customers in a friendly and professional manner, both face-to-face and over the phone
  • Assist customers with booking service and repair appointments
  • Support the preparation and explanation of job cards, estimates, and invoices
  • Communicate with workshop staff to ensure accurate information is relayed to customers
  • Keep customers updated on the progress of their vehicles
  • Promote additional services, maintenance plans, and seasonal offers
  • Handle customer queries and resolve minor issues under guidance from senior staff
  • Maintain accurate customer records and data entry using dealership systems


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