Customer Service Representative
4 days ago
Fexco is recognised as one of the world's most established Fintech and outsourcing organizations. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Our company provides a positive, friendly, and forward-thinking environment for employees to develop their careers.
Job Description:
We are currently looking for a Customer Service Advisor to join our outsourcing division on a full-time, permanent basis working onsite in our Kerry offices, with hybrid working opportunities available. The successful candidate will provide relevant advice to customers via phone, email, and webchat, keeping themselves up-to-date with product, service, and customer information through our easily accessible knowledge base. The ideal candidate should be customer-focused, team-oriented, enthusiastic, motivated, enjoy working in a target-driven environment, and have strong computer skills.
Benefits:
The role offers a competitive basic salary, annual VHI Healthcare subsidy, permanent contract, annual performance-related bonus, fully paid training programme, 20 annual leave days, and 2 company days per annum, plus option to purchase an additional 5 days leave per year. Other benefits include incentivised Employee Referral Scheme, wellbeing programme focused on employee health and wellness, paid Leave increasing with tenure: sick, maternity, adoptive, paternity, and marriage leave, Career Paths and Development Programmes to support progression, 24/7, 365-day access to our Employee Assistance Programme, Life Assurance Cover, Defined contribution pension scheme, subsidised Sports & Social Club, subsidised Canteen, Cycle to work scheme, and Fexco group Employee Discount Scheme.
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