Customer Support Representative

6 days ago


Kerry, Ireland Fexco Limited Company Full time

At Fexco Limited Company, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. This role is an excellent opportunity for someone looking to enter the world of customer service and work in a positive, friendly, and forward-thinking environment.

About this Opportunity

  • We provide excellent training and on-the-job support in all areas of phone, email, and webchat interaction.
  • You will have the opportunity to progress and develop your career within our company, working with a range of government and commercial clients.

How you will spend your day with us:

  • You will be working in a fast-paced environment, providing relevant advice to customers via phone, email, and webchat.
  • You will be keeping yourself up-to-date with product, service, and customer information through our easily accessible knowledge base.
  • You will effectively manage a customer database through accurate and efficient data entry.
  • You will demonstrate a strong customer focus at all times, investigating and resolving customer queries through first contact resolution where possible.

The Ideal Candidate

  • You are customer-focused, team-oriented, enthusiastic, motivated, and enjoy working in a target-driven environment.
  • You have strong computer skills and are proficient in using technology to deliver exceptional customer service.

Benefits

  • Competitive basic salary
  • Annual VHI Healthcare subsidy
  • Permanent contract
  • Annual performance-related bonus
  • Fully paid training programme
  • 20 annual leave days and 2 company days per annum
  • Incentivised Employee Referral Scheme
  • Wellbeing programme focused on employee health and wellness
  • Paid leave increasing with tenure: sick, maternity, adoptive, paternity, and marriage leave
  • Career Paths and Development Programmes to support your progression
  • 24/7, 365-day access to our Employee Assistance Programme
  • Life Assurance Cover
  • Defined contribution pension scheme
  • Subsidised Sports & Social Club
  • Subsidised Canteen
  • Cycle to work scheme
  • Fexco group Employee Discount Scheme


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