Customer Service Expert

6 days ago


Kerry, Ireland Liebherr Container Cranes Ltd Full time
Role Overview

We are seeking an experienced Technical Advisor to join our customer service team. The successful candidate will be responsible for coordinating and supporting our service engineers, customers, and mixed sales companies.

Key Responsibilities:

  • Coordinating service and support for our products and services.
  • Providing timely support to our customers, both directly and indirectly.
  • Delivering on-site support in emergency situations.
  • Preparing and delivering technical reports.
  • Training clients, employees, and apprentices.
  • Liaising with internal departments to eliminate faults and improve products.
  • Working with our sales department to promote and develop business opportunities.
  • Maintaining KPI and targets.
  • Maintaining a customer-focused approach.
  • Ensuring quality, environmental, and Health & Safety standards are always met.
  • Contributing to Continuous Improvement and Quality Management.
Requirements

To be considered for this role, you'll need:

  • A third-level qualification in engineering or a relevant trade.
  • Proficiency in MS Office suite of programs.
  • Excellent communication skills in English.
  • Experience in a similar technical support role.
  • Knowledge of PLCs and VSDs.
Our Benefits

We offer a competitive salary, pension scheme, training opportunities, and more.



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