Director of Financial Software Support

2 weeks ago


Dublin, Dublin City, Ireland beBeeCustomerExperience Full time €100,000 - €120,000

Customer Experience Director

This leadership role oversees SaaS & on-prem support operations for financial software, driving exceptional customer satisfaction by managing a high-performing support team, proactively resolving complex issues, and strengthening B2B client relationships.

Key Responsibilities:

  • Oversee SaaS & on-prem support operations for financial software
  • Lead, mentor, and grow a skilled application support team
  • Build and maintain strategic relationships with key customers
  • Drive process improvements to enhance service quality and efficiency
  • Collaborate with product, development, and account teams to exceed customer needs
  • Manage escalations with urgency and professionalism

Requirements:

  • 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
  • Strong background in SaaS operations & application support (financial software a plus).
  • Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
  • Excellent communication, leadership, and customer relationship skills.

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