Customer Service Representative

6 days ago


Castlebar, Mayo County, Ireland beBeeFrontDesk Full time €32,000 - €45,000

Front Desk Associate

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We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Ashford Castle Estate. As Ireland's only double Forbes Five-Star Hotel & Spa, we offer an exceptional experience that combines award-winning luxury, exceptional dining, and world-class amenities.

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Main Responsibilities:

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  • Greet guests in a friendly and efficient manner, adhering to hotel standards.">
  • Manage arrivals and departures, effectively transferring calls to correct extensions.">
  • Support the reservations team with completing reservations as required.">
  • Operate a computerized system for reservations, arrivals, and departures, ensuring accurate and up-to-date information.">
  • Provide guests with the highest level of guest care and personal attention, anticipating their needs and exceeding expectations when possible.">
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Key Skills:

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  • Friendly and outgoing personality.">
  • Enthusiastic and flexible, with the ability to work 5 days over 7 days, including some weekends and Bank Holidays.">
  • Strong communication skills.">
  • Attention to detail.">
  • Legally eligible to work in Ireland.">
  • Ability to handle busy situations and manage workload effectively.">
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Benefits Package:

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  • Professional, award-winning training and development opportunities.">
  • Discounted accommodation rates with Red Carnation Hotel Collection.">
  • Annual Staff Appreciation Party and other Employee Recognition Events.">
  • Discounted rates with local businesses and third-party service providers.">
  • Heavily subsidized accommodation (subject to availability).">
  • Free meals on duty.">
  • Complimentary dry cleaning of business attire.">
  • Recommend friend and family bonus scheme.">
  • Two paid volunteering days each year.">
  • Holiday allowance increasing with length of service up to 25 days.">
  • Hotel-based recognition incentives.">
  • Free access to Employee Assistance Programme.">
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Ongoing Opportunities:

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  • Continued professional development through internal training and external courses.">
  • Award-winning staff recognition schemes promoting a positive workplace culture.">
  • Encouragement of employee welfare through access to resources and support networks.">
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