Service Delivery Director
3 days ago
Job Description
We are seeking a highly skilled Service Delivery Director to join our team at CPL. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients across two sites.
The successful candidate will have a minimum of 10 years' experience working in the IT sector, with a proven track record of managing teams and contracts. You will have excellent organisational and communication skills, as well as experience in recruitment, contract negotiation and performance management.
You will be responsible for:
- Collaborating with clients on all contract matters, including additional projects;
- Managing day-to-day activities across two sites to ensure high-quality service delivery;
- Managing a team of over 20 contracted team members;
- Overseeing payroll, invoicing and billing for contracts in association with the finance team;
- Recruiting and negotiating contracts for team members;
- Managing team performance and providing mentorship to junior team members;
- Reporting to customers and senior management as required;
- Preparing tender documents upon renewal of existing contracts.
To succeed in this role, you will need:
- A minimum of 10 years' experience working in the IT sector;
- Experience working in Public Sector or with Public Sector clients;
- 5+ years in a management role, with responsibility for recruitment, contract negotiation and performance management;
- Experience writing and submitting tenders for public sector contracts;
- Excellent organisational and communication skills;
- Team player.
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