Operational Improvement Specialist
2 weeks ago
A pivotal position that ensures timely and accurate processing of client orders and cases.
Responsibilities- Process new product orders efficiently, adhering to established protocols.
- Analyse operational processes to enhance efficiency and customer onboarding.
- Develop and refine policies and procedures as the organisation's products and services evolve.
- Identify opportunities for automation, streamlining processes for a faster experience.
- Collaborate with Sales and Client Success teams to resolve issues related to product activation and invoicing.
- Support stakeholders across the organisation by meeting their needs and sharing feedback.
- Minimum 2 years of professional work experience.
- High attention to detail and commitment to continuous improvement.
- Proficiency in Salesforce (or similar CRM) for at least 2 years.
- Experience in process creation and optimisation.
- Strong client-service mindset with excellent communication skills.
- Ability to take initiative and work effectively with minimal supervision.
- Basic technical understanding to bridge the gap between clients and engineering teams.
- Experience with Salesforce Case Management and Reporting.
- Background in operations and experience in fast-paced environments.
- Knowledge of the tech or recruiting industry.
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