Technical Product Manager for Application Infrastructure

5 days ago


Dublin, Dublin City, Ireland Toast Full time

At Toast, we are dedicated to crafting a restaurant platform that empowers restaurants to adapt and thrive. As a Senior Technical Product Manager specializing in Application Infrastructure & Communication platforms, you will play a critical role in shaping the platforms that underpin customer communications.

You will be responsible for defining the product strategy, roadmap, and execution in the following areas:

  • SMS: Develop and enhance our SMS capabilities, ensuring reliable and scalable messaging solutions for various use cases.
  • Email: Define the product vision and roadmap for our email communication platform, optimizing for deliverability.
  • Push Notifications: Drive the strategy and execution for our push notification services, enabling timely and relevant communication across our mobile and web applications.
  • Scheduling Platforms: Build and evolve platforms that empower developers to seamlessly schedule jobs, enabling a wide range of automated workflows.
  • Distributed Messaging Systems: Set direction for the future of how Toast makes use of distributed messaging systems for asynchronous communication across microservices.

Your responsibilities will include:

  • Defining and championing product visions, strategies, and roadmaps.
  • Conducting thorough market research, customer analysis, and competitive analysis to identify opportunities and unmet needs.
  • Translating customer needs and business requirements into detailed product specifications and use cases.
  • Prioritizing and managing the product backlog, ensuring alignment with overall business objectives and strategic goals.
  • Collaborating closely with engineering, design, and other cross-functional teams to deliver high-quality solutions.
  • Defining and tracking key performance indicators (KPIs) to measure the success and impact.
  • Staying abreast of industry trends and emerging technologies.

This role requires a strong understanding of asynchronous messaging, APIs, and integration technologies, as well as experience with building and managing scalable and reliable platforms.



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