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Chief Operational Strategist
2 weeks ago
Head of Operations / Operations Director
Job Description:As a seasoned operations professional, you will play a critical role in driving the day-to-day delivery of our business. You will oversee the smooth running of the office, ensuring that teams have the right resources and tools to perform effectively. Your focus will be on ensuring cross-functional alignment, executing operational projects, and introducing processes that improve efficiency and collaboration.
Our ideal candidate has 7+ years of experience in senior operations, general management, or cross-functional leadership roles. They possess strong people management skills, with the ability to coach, develop, and hold others accountable while maintaining a positive and collaborative culture.
The successful Head of Operations will demonstrate high emotional intelligence, with the ability to adapt their style when working with technical, creative, or customer-facing teams. They will also possess commercial awareness, with experience managing budgets and working with external partners.
Key Responsibilities:- Operational Leadership: Coordinate department heads to ensure smooth day-to-day operations.
- Support delivery of the product roadmap and operational projects.
- Help teams stay focused on member-first priorities.
Additional responsibilities include overseeing recruitment pipelines, leading onboarding, training, and appraisals, and contributing to building a positive culture through team events and office initiatives.
Requirements:- 7+ years experience in senior operations, general management, or cross-functional leadership.
- Experience in digital, tech, media, or consumer subscription businesses.
- Proven track record of leading multiple teams or departments.
- Opportunity to work in a fast-paced scale-up environment.
- Chance to bring structure and agility to a growing organization.