Aftersales Customer Experience Specialist

2 weeks ago

Waterford, Waterford, Ireland beBeeService Full time €45,000 - €65,000

Aftersales Service Advisor Role

Job Description:

This role is focused on delivering an exceptional customer experience through efficient and professional service-related processes.

Key Responsibilities:
  • Customer Interaction: Handle all service-related inquiries, whether via phone or in-person, with a high level of courtesy and promptness.
  • Effective Communication: Clearly convey work details to customers, ensuring their complete understanding and satisfaction.
  • Service Coordination: Review vehicle and customer histories to identify potential additional work requirements, such as recalls or items noted in previous services.
  • Vehicle Management: Oversee the administration of Customer Service Vehicles, including conducting Vehicle Health Checks.
  • Administrative Tasks: Accurately invoice completed work and maintain relevant systems for data accuracy.
  • Warranty Obligations: Ensure compliance with company standards for warranty obligations.
  • Customer Satisfaction: Collaborate with department managers to address customer complaints and follow up according to dealership procedures.
  • Post-Service Engagement: Engage with customers after service to gauge satisfaction and encourage feedback for continuous improvement.
  • General Duties: Perform other tasks specified by the Service Manager, focusing on improving service efficiency and customer satisfaction.

Ideal Candidate:

  • Proven experience in a similar customer-facing role within the automotive industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with the capacity to manage multiple tasks simultaneously.
  • Proficiency in using relevant computer systems and software.
  • A proactive and positive approach to problem-solving and customer service.
  • Ability to work effectively independently and as part of a team.
Requirements and Qualifications:

Required Skills and Qualifications:

  • Automotive industry experience with customer-facing roles.
  • Exceptional communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Computer system and software proficiency.
  • Problem-solving and customer service skills.
  • Teamwork and independence.
Benefits:

We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.
  • Opportunities for career growth and advancement.
About This Role:

This position plays a vital role in maintaining our high standards of customer service.

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