Senior Operations Manager

2 days ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €60,000 - €75,000
Job Title: Senior Operations Manager

Are you a results-driven leader looking to take your career to the next level? Do you have a passion for hospitality and a proven track record of delivering exceptional results?


About the Role:

We are seeking an experienced Senior Operations Manager to join our team. As a key member of our leadership group, you will be responsible for overseeing day-to-day operations across multiple sites.


Key Responsibilities:
  • Operational Leadership:
      - Oversee daily operations across several accommodation sites
      - Support reception, housekeeping, and maintenance supervisors
      - Ensure alignment of processes and service standards
      - Adjust staffing levels and scheduling to meet seasonal demand
      - Conduct regular site and room inspections
  • Guest Experience & Service Delivery:
      - Champion high service standards for all guests and residents
      - Manage escalated guest issues, feedback, and incidents
      - Maintain accurate daily logs and reporting to senior management
  • Process, Systems & Compliance:
      - Drive process improvements and SOP development
      - Ensure compliance with H&S, GDPR, and internal policies
      - Oversee facilities and maintenance issue resolution
  • People Management:
      - Assist with recruitment, induction, and training of staff
      - Manage rotas, attendance, and performance tracking
      - Support team leads with ongoing coaching and development
  • Communication & Coordination:
      - Lead staff briefings and contribute to senior meetings
      - Liaise with internal departments and external partners for seamless service
      - Foster a positive, collaborative team culture
  • Safety & Security:
      - Promote strong safety and emergency protocols
      - Monitor access, security, and cash handling procedures
      - Address and report hazards or incidents as required

Requirements:

To succeed in this role, you will need:

  • Proven experience in operational leadership, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Able to adapt to changing circumstances and priorities

What We Offer:

We offer a competitive salary and benefits package, including:

  • Ongoing training and development opportunities
  • A supportive and dynamic work environment
  • The opportunity to work with a talented team
  • A chance to make a real difference in the lives of our guests and colleagues

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter outlining your relevant experience and qualifications.

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