AWS Technical Advocate

7 days ago


Dublin, Dublin City, Ireland Amazon Full time

**Job Description Overview**

We're looking for a skilled Support Engineer to join our Cloud Services team. As a member of our team, you will be responsible for providing expert-level technical support to our customers.

You will work closely with our customers to identify and resolve complex technical issues related to our cloud services.

Your expertise in OS Administration, Network Essentials, and development languages will enable you to provide effective solutions to our customers' problems.

**Responsibilities**

* Provide technical support to customers via phone, email, and chat channels.

* Troubleshoot complex technical issues related to our cloud services.

* Collaborate with internal teams to resolve customer issues.

* Develop and maintain knowledge of our cloud services and associated technologies.

* Stay up-to-date with industry trends and emerging technologies.

**Requirements**

* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.

* Excellent oral and written communication skills in English language.

* Experience in a technical role.

* Experience in monitoring and/or troubleshooting of OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).



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