AWS Cloud Advocate

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

Company Overview

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Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. Our mission is to provide a highly reliable, scalable, and secure infrastructure for our customers. At AWS, we enable businesses to innovate faster, be more agile, and reduce costs.

We are looking for talented individuals who share our passion for innovation and customer obsession. As a Technical Account Manager at AWS, you will play a critical role in helping our Enterprise Support ISV customers maximize the value of our services.

About the Job

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This is a unique opportunity to join a fast-paced environment where no two days are the same. As a Technical Account Manager, you will work closely with senior customer stakeholders to understand their business needs and technical challenges. You will provide guidance, consult, and advocate for the customer within AWS to ensure their environments remain operationally healthy and optimized.

You will be responsible for developing trusting relationships with customers, understanding both their business needs and technical challenges. Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management.

Key Responsibilities

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* Guide, consult, and provide technical guidance to customers on best practices for cloud adoption* Develop trusting relationships with customers, understanding both their business needs and technical challenges* Drive technical discussions regarding incidents, architectural cost/benefit trade-offs, and risk management* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers* Proactively find opportunities for customers to gain additional value from AWS* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning* Solve a variety of problems across different customers as they migrate their workloads to the cloud

Requirements

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* Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.* Experience in operational parameters and troubleshooting for two (2) or more of the following technical domains: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI, ML* Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level* Ability to juggle tasks and projects in a fast-paced environment* Languages: English and one of the following (German/Russian/Ukrainian/Greek) is a must*

Benefits

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* Amazon offers a dynamic and inclusive culture that values diversity, equity, and inclusion* We believe in empowering our employees to grow professionally and personally* Opportunities for professional growth and development* A collaborative and supportive team environment* Flexible work arrangements and work-life balance* Comprehensive benefits package, including medical, dental, vision, and retirement plans* 20 weeks paid parental leave policy* Generous PTO policy

What's Next?

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If you're passionate about technology, innovation, and customer success, we encourage you to apply. Please submit your resume and cover letter explaining why you're the ideal candidate for this role. Join us in shaping the future of cloud computing and making a meaningful impact on our customers' businesses


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