Cloud Security Advocate

1 week ago


Dublin, Dublin City, Ireland Amazon Full time

About the Position

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As a Cloud Security Advocate, you'll play a critical role in protecting our customers from online abuse and ensuring the integrity of our cloud infrastructure.

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Key Responsibilities

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  • Develop and maintain in-depth knowledge of AWS services and cloud infrastructure.
  • Collaborate with other teams within Amazon to ensure seamless customer support.
  • Investigate and resolve escalated customer issues related to online abuse.
  • Develop and implement processes and responses to help resolve customer issues.
  • Act as a subject matter expert on all types of abuse outlined in the AWS Acceptable Use Policy.
  • Provide consultative analysis to understand how customers are using AWS services and make recommendations based on customer needs.
  • Drive projects that improve support-related functions and processes.

Requirements

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To be successful in this role, you'll need:

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  • 2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse.
  • Good technical knowledge and understanding of Internet security concepts and vulnerabilities.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • A High School Diploma or equivalent.

About Us

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Amazon is a global leader in e-commerce, computing, and cloud services. We're passionate about innovation and customer satisfaction, and we're committed to creating a diverse and inclusive workplace culture.



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