Cloud Security Advocate
1 week ago
About the Position
">As a Cloud Security Advocate, you'll play a critical role in protecting our customers from online abuse and ensuring the integrity of our cloud infrastructure.
">Key Responsibilities
">- Develop and maintain in-depth knowledge of AWS services and cloud infrastructure.
- Collaborate with other teams within Amazon to ensure seamless customer support.
- Investigate and resolve escalated customer issues related to online abuse.
- Develop and implement processes and responses to help resolve customer issues.
- Act as a subject matter expert on all types of abuse outlined in the AWS Acceptable Use Policy.
- Provide consultative analysis to understand how customers are using AWS services and make recommendations based on customer needs.
- Drive projects that improve support-related functions and processes.
Requirements
">To be successful in this role, you'll need:
">- 2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse.
- Good technical knowledge and understanding of Internet security concepts and vulnerabilities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- A High School Diploma or equivalent.
About Us
">Amazon is a global leader in e-commerce, computing, and cloud services. We're passionate about innovation and customer satisfaction, and we're committed to creating a diverse and inclusive workplace culture.
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