AWS Support Engineer

4 days ago


Dublin, Dublin City, Ireland Amazon Web Services Emea Sarl (Irish Branch) Full time
Company Overview

Amazon Web Services Emea Sarl (Irish Branch) is a leading provider of cloud-based services and solutions. We are dedicated to helping businesses succeed in the ever-evolving digital landscape.

Job Description

We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will play a critical role in delivering exceptional customer experiences and supporting our customers' success.

Responsibilities
  1. Provide technical expertise and support to customers via phone, email, and chat
  2. Develop and maintain knowledge of AWS services and features
  3. Collaborate with other engineers and support teams to improve customer satisfaction
  4. Identify and escalate complex technical issues to internal teams
Requirements
  • Bachelor's degree or equivalent experience in a technical field
  • Fluency in Mandarin
  • Experience with monitoring and troubleshooting OS administration, network essentials, and internet fundamentals
  • Knowledge of networking and troubleshooting tools


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