AWS Incident Response Engineer

4 days ago


Dublin, Dublin City, Ireland Amazon Development Centre Ireland Limited Full time

The AWS Incident Response team is responsible for ensuring the high availability of Amazon Web Services. As a Support Engineer, you will play a key role in providing large-scale event and incident management.

You will lead projects to improve the tooling and automation, and provide manual incident management for AWS and other Amazon groups. This includes directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling.

As a Support Engineer on this team, you will have full visibility on all AWS services, working with internal teams and having access to all AWS products and services.

A day in the life of a Support Engineer on the AWS Incident Response team involves providing incident management capabilities through conference calls and automation, to support internal AWS teams during the response, diagnosis, and mitigation of large-scale events.

When not oncall, you will build processes and automation to help AWS experience fewer, shorter, and smaller customer-impacting incidents.



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