Technical Program Manager for Incident Response

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

AWS Incident Management seeks a skilled Technical Program Manager to oversee key initiatives to enhance the detection and resolution of issues within AWS infrastructure. The individual will work closely with the team managing incident response and with leadership to gather new requirements.

The ideal candidate will have a strong background in engineering team management and experience in leading the definition and development of multi-tier web services. They will drive further improvements into automation, tooling, and processes so that the next event is shorter or avoided entirely.

Responsibilities

  1. Define and Deliver Business Priorities: As a key contributor and owner of the direction of the AWS Incident Management team, you will define, plan, track, and deliver on strategic goals for the team.
  2. Cross-Site, Cross-Team Coordination: You will be responsible for coordinating with your counterparts and sister teams to ensure a clear communication channel exists between AWS Incident tooling and Response teams.
  3. Performance Management/Team Health: You will own all facets of performance and career management for the team.


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