Technical Incident Specialist
2 days ago
Job Description
">">AWS Incident Response is at the heart of high availability for Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management.
">As a Technical Incident Specialist, you will lead projects and build processes to reduce the duration, frequency, and impact of issues within the AWS infrastructure. You will also spend a portion of your time directing the resolution of high visibility incidents by leading conference calls and teams across the globe.
">You will participate on project teams to expand use of our tooling to additional areas across Amazon. This role requires experience in troubleshooting and resolving complex technical systems issues, documenting technical findings and analysis, and practical programming ability with at least one scripting language to automate routine tasks and improve efficiency.
">Key Responsibilities
">- ">
- Critical Issue Resolution and Call Management: Act as the primary point of contact in a team rotation for customer impacting issues.">
- Root Cause Analysis and Prevention: Identify and analyse recurring platform issues, leading projects to address root causes and implement long-term preventative measures.">
- Automation and Efficiency Projects: Apply scripting and automation skills to projects that improve team efficiency and operational excellence, reducing manual work and streamlining incident resolution processes.">
- Mentorship and Knowledge Sharing: Provide mentorship to peers in technical troubleshooting and incident management best practices.">
- Global Project Leadership: Lead cross-functional, global project teams to implement operational improvements and automation initiatives.">
Requirements
">3+ years experience in technical support, incident response, or a related field. Proven experience in troubleshooting and resolving complex technical systems issues, analytical documentation skills, and scripting knowledge are required.
">This role requires strong skills in collaborating across technical teams, documenting incidents, and sharing findings with both technical and non-technical stakeholders to foster operational transparency.
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