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Major Incident Resolution Specialist

1 week ago

Dublin, Dublin City, Ireland TD Full time

Job Overview

Major Incident Resolution Specialist

This role involves overseeing the delivery and support of IT services to ensure they meet organisational needs.

The key accountabilities include coordinating incident and problem resolution with appropriate Technology and Business stakeholders.

The role requires assessing the impact of incidents under the DORA framework and preparing regulator notifications, as well as additional manual reporting and efforts to address recurring incidents regularly.

  • Ensuring that when a P1/P2 incident occurs, we prepare DORA regulatory information based on specific incident criteria.
  • Assessing the DORA major thresholds during incidents and notification on internal communication channels to key stakeholders.
  • Preparation of regulatory notification to enable submission to relevant regulator(s) within 24 hours of a qualifying incident.
  • Analysis of recurring incidents to determine if they qualify for notification under the DORA framework.

Key Responsibilities:

The Major Incident Resolution Specialist will work closely with technology teams to determine communication needs and facilitate communication with internal stakeholders.

They will also collaborate with cross-functional teams to onboard new applications with all required attestations.

The ideal candidate will have excellent organisational, partner, research, and verbal/written communication skills, with a proven ability to effectively engage Senior Executives, partners, clients, and individual technical and business staff.

Requirements:

  • Undergraduate Degree or Technical Certificate.
  • Graduate Degree Preferred.
  • 3+ years of experience in an Incident Management / Coordinator role.
  • Proficient knowledge of IT concepts.
  • Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement) ideally using Jira and Confluence.