Business Incident Resolution Expert

Job DescriptionThe AWS Incident Response team is responsible for designing, building, and operating the systems, processes, and tools necessary to manage and respond to large-scale incidents across Amazon. As a Support Engineer on this team, you will play a critical role in ensuring the smooth operation of our cloud infrastructure and minimizing the impact...

We own the design, planning, delivery, and operation of all AWS global infrastructure, ensuring our customers have continual access to the innovation they rely on.Our TeamYou'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate across...

Key ResponsibilitiesIncident Management: Respond to escalations from squads and vendors, including escalated alerts from our monitoring stack. Own, execute, and drive the Incident Management processes to resolution using strong facilitation, planning, and time management.Root Cause Analysis: Assess and prioritize multiple incidents based on customer,...

About UsAmazon Web Services (AWS) is the leading provider of cloud computing services, enabling businesses to innovate and grow in the digital age. Our vision is to be the most customer-centric company in the world, and our cloud services play a crucial role in achieving this goal.The AWS Incident Detection and Response team is part of the Enhanced Support...

About the TeamThe AWS Incident Response (AIR) team is Amazon's central defense against large-scale incidents and drives operational excellence across all of Amazon businesses. Our key offering to Amazon is best-in-class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, current...

As a Support Engineer on the AWS Incident Response team, you will play a critical role in driving down event duration through operational excellence, current best practices, and incident management tooling. The team is Amazon's central defense against large-scale incidents.You will have full visibility on all AWS services and limitless opportunities to learn...

Job DescriptionWe are seeking a highly skilled Cloud Incident Resolution Engineer to join our team at Amazon. This individual will be responsible for driving the resolution of large-scale customer impacting incidents, providing critical incident response and management, and collaborating with engineering teams to resolve complex technical issues.The ideal...

Job Description:Drive the resolution of large-scale customer impacting issues as part of a team rotation.Identify and troubleshoot recurring platform issues and own projects to drive improvements.Participate in Agile sprints to evolve business processes and technologies.Create and review documentation; design new standard operating procedures.Mentor peers in...

**Job Summary**The Production Services Operations Team is an agile group of 24x7 responders prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. As a technician, you will be responsible for monitoring, triage, incident management, and technical support of the SiriusXM Consumer Brands to provide the...

About the RoleAs a Technical Director Incident Management at J.P. Morgan S.E Dublin Branch, you will be responsible for leading a team of critical issue resolution experts to ensure the smooth operation of our technology infrastructure. Your primary goal will be to identify and mitigate potential risks that could impact our customers and business...

We are looking for a talented individual to join our Information Security Response team as an Incident Response Specialist. In this role, you will be responsible for conducting thorough investigations of security and privacy incidents, analyzing various data sources to assess risk and impact, and communicating with key stakeholders.As part of our team, you...

Company OverviewWe are a leader in the financial services industry, driven by our commitment to responsible growth and helping make financial lives better. Our diverse and inclusive workplace is built on collaboration, flexibility, and a focus on employee well-being.We foster a culture of innovation, teamwork, and mutual respect, valuing individual...

About UsAmazon's Commitment to ExcellenceAt Amazon, we strive for excellence in every aspect of our business. Our mission is to be the earth's most customer-centric company, a reputation built on trust and a commitment to delivering the best possible experience for our customers. In the AWS Incident Detection and Response team, we're dedicated to providing...

Key Responsibilities:We're seeking a skilled Technician to join our team as a key member of the Production Services Operations Team. In this role, you'll be responsible for guiding all problems through the incident management process, which includes problem intake, triage and investigation, internal business stakeholder communications, resolver escalation,...

About the JobWe are looking for an Incident Response Lead to join our team at J.P. Morgan S.E Dublin Branch. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our technology infrastructure. Your expertise and leadership skills will be instrumental in identifying and mitigating potential risks that could...

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams.The team offers dedicated support to advertisers globally who experience friction on our platforms.By leveraging cross-functional partnerships,...

Citi, a leading global financial institution, seeks a seasoned IT Security Operations Director to lead its Cyber Security Fusion Center (CSFC).Cybersecurity Leadership RoleThis key position will focus on managing the CSFC's daily operations, including coordinating, communicating, and escalating major cyber incidents impacting our businesses, 3rd parties,...

About the TeamWe are seeking a Senior Manager Critical Issue Resolution to join our team at J.P. Morgan S.E Dublin Branch. As a key member of our organization, you will play a vital role in ensuring the smooth operation of our technology infrastructure. Your expertise and leadership skills will be instrumental in identifying and mitigating potential risks...

The Business Incident Response (BIR) team is a specialized group that provides rapid and holistic resolution of critical escalations that threaten businesses' and partners' brands, relationships, and revenue streams. The team offers dedicated support to advertisers globally who experience friction on our platforms. By leveraging cross-functional...

The Escalation and Event Management (E2M) team is a critical component of Workday's Product and Technology organization, handling critical incidents, internal communications, and large-scale customer-impacting events.This role provides a unique opportunity to work in a fast-paced environment, leading widespread incidents that impact our customers and...