Network Incident Resolution Expert

We're looking for an Incident Resolution Expert to join our Business Incident Response team at Meta. As a member of this team, you'll be responsible for delivering an immediate and personalized experience for constituents and stakeholders during times of crisis.Key SkillsCritical thinking and problem-solving skillsExcellent communication and interpersonal...

We own the design, planning, delivery, and operation of all AWS global infrastructure, ensuring our customers have continual access to the innovation they rely on.Our TeamYou'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate across...

Job DescriptionThe AWS Incident Response team is responsible for designing, building, and operating the systems, processes, and tools necessary to manage and respond to large-scale incidents across Amazon. As a Support Engineer on this team, you will play a critical role in ensuring the smooth operation of our cloud infrastructure and minimizing the impact...

Job ResponsibilitiesGuiding problems through the incident management process: problem intake, triage, investigation, internal stakeholder communications, resolver escalation, and resolution validation.Monitoring software deployments, system alarm management, operational record keeping, and documentation maintenance.Collaborating with subject matter experts...

About MegaportMegaport has pioneered the way IT gets connected, revolutionizing Network as a Service (NaaS) and enabling businesses to reach the cloud seamlessly. As a leading partner to top tech giants like Amazon, Microsoft, Google, IBM, Oracle, NYSE, and more, we've established ourselves as industry experts.Our diverse team of over 300 professionals...

Company OverviewMETA is a leading global technology company, dedicated to building technologies that help people connect, find communities and grow businesses.The Business Incident Response (BIR) team is a specialized group within META, responsible for providing rapid and holistic resolution of critical escalations that threaten businesses' and partners'...

About UsAmazon Web Services (AWS) is the leading provider of cloud computing services, enabling businesses to innovate and grow in the digital age. Our vision is to be the most customer-centric company in the world, and our cloud services play a crucial role in achieving this goal.The AWS Incident Detection and Response team is part of the Enhanced Support...

Job OverviewMajor Incident Resolution SpecialistThis role involves overseeing the delivery and support of IT services to ensure they meet organisational needs.The key accountabilities include coordinating incident and problem resolution with appropriate Technology and Business stakeholders.The role requires assessing the impact of incidents under the DORA...

Job Description:Drive the resolution of large-scale customer impacting issues as part of a team rotation.Identify and troubleshoot recurring platform issues and own projects to drive improvements.Participate in Agile sprints to evolve business processes and technologies.Create and review documentation; design new standard operating procedures.Mentor peers in...

Incident Response ProfessionalAmazon is seeking an experienced Incident Response Professional to join our Information Security team. In this role, you will be responsible for responding to security incidents, conducting root cause analysis, and developing strategies to prevent similar incidents from occurring in the future. You will also work closely with...

Company OverviewWe are a leader in the financial services industry, driven by our commitment to responsible growth and helping make financial lives better. Our diverse and inclusive workplace is built on collaboration, flexibility, and a focus on employee well-being.We foster a culture of innovation, teamwork, and mutual respect, valuing individual...

**Job Summary**The Production Services Operations Team is an agile group of 24x7 responders prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org. As a technician, you will be responsible for monitoring, triage, incident management, and technical support of the SiriusXM Consumer Brands to provide the...

Support Engineer - Incident Management, AWS Incident Response (AIR)Job ID: 2865353 | Amazon Development Centre Ireland LimitedAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly...

Job DescriptionThis role involves guiding all problems through the incident management process, including problem intake, triage, investigation, internal business stakeholder communications, resolver escalation, resolution validation, problem management, daily technical operations, software deployments, system alarm management, operational record keeping,...

Order Resolution ExpertWe are Whatnot, a leading online marketplace, and we're seeking a skilled Order Resolution Expert to join our team. As a key member of our customer-facing department, you will be responsible for ensuring seamless order resolution and exceptional user engagement.Key ResponsibilitiesYour main responsibilities will include:Resolving...

About UsAmazon's Commitment to ExcellenceAt Amazon, we strive for excellence in every aspect of our business. Our mission is to be the earth's most customer-centric company, a reputation built on trust and a commitment to delivering the best possible experience for our customers. In the AWS Incident Detection and Response team, we're dedicated to providing...

**Job Overview**We are seeking an experienced Incident Response Professional to join our elite team of cybersecurity experts. In this role, you will work closely with our Information Security engineers to respond to security events, conduct threat analysis, and implement measures to prevent future incidents.You will have the opportunity to develop your...

AWS Incident Management seeks an experienced leader to manage automated tooling roadmaps and delivery for the detection and resolution of issues within AWS infrastructure. The ideal candidate will have a strong background in engineering team management and experience in leading the definition and development of multi-tier web services.The Technical Program...

Support Engineer - Incident Management, AWS Incident Response (AIR)Job ID: 2865353 | Amazon Development Centre Ireland LimitedAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly...

Key Responsibilities:We're seeking a skilled Technician to join our team as a key member of the Production Services Operations Team. In this role, you'll be responsible for guiding all problems through the incident management process, which includes problem intake, triage and investigation, internal business stakeholder communications, resolver escalation,...