Cloud Support Engineer for AWS

3 days ago


Dublin, Dublin City, Ireland Amazon Full time

As a Cloud Support Engineer at Amazon Web Services, you will be part of a team that helps customers succeed in the cloud.

Job Description

The role of a Cloud Support Engineer is to provide exceptional customer support and technical expertise to our clients. You will be working with leading-edge technologies such as AWS Lambda, API Gateway, and Step Functions.

Your primary responsibilities will include:

  • Assisting customers with troubleshooting and resolving complex technical issues.
  • Developing and delivering training content to help customers get the most out of our services.
  • Collaborating with internal teams to improve our services and processes.

You will have the opportunity to work on critical, highly complex customer problems that may span multiple AWS services. Your extensive customer support experience will enable you to provide valuable feedback to internal AWS teams on how to improve our services.

A day in the life of a Cloud Support Engineer typically involves solving customer cases through various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.



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