AWS Cloud Support Professional

2 days ago


Dublin, Dublin City, Ireland ENGINEERINGUK Full time

We are seeking a talented Cloud Support Engineer to join our team in Taipei and contribute to our mission of creating the earth's most customer-centric company. As a member of our AWS Premium Support team, you will be part of a dynamic team that provides expert technical guidance to customers.

About Our Team

We are a passionate team of engineers and technologists dedicated to delivering exceptional customer experiences. Our goal is to help customers succeed on the Amazon Web Services (AWS) cloud platform.

AWS Premium Support provides comprehensive technical support to customers, empowering them to build innovative applications and drive business growth. As a Cloud Support Engineer, you will be responsible for solving complex customer cases and developing tailored solutions.

Key Responsibilities
  • Provide technical guidance to customers via telephone, email, and web/live chat.
  • Develop and implement effective troubleshooting strategies to resolve customer issues.
Essential Qualifications
  • Fluent in Mandarin.
  • Proven experience with Kubernetes management and troubleshooting.
  • Strong knowledge of container orchestration tools (e.g., Docker, OpenShift, Kubernetes).
  • Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies.
  • Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.).


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