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AWS Cloud Support Specialist

1 week ago

Dublin, Dublin City, Ireland Amazon Full time
Job Description

We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures. Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. We are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world-class support is critical to customer success.

We will challenge you, teach you, and reward you when you perform well, develop you and help you to reach your dreams. We have cool customers. Did you know Netflix, The CIA and NASA run on the AWS cloud?

Key Responsibilities
  • Every day will bring new and exciting challenges on the job while you learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Work directly with AWS architects to help reproduce and resolve customer issues
  • Leverage your experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events


Career Opportunities

We promote advancement opportunities including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager. You'll have the chance to leverage your skills and experience to drive customer success and grow your career. In addition, you'll have the opportunity to work with a talented team of professionals who are passionate about cloud computing and delivering exceptional customer service.