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Cloud Support Professional

2 weeks ago

Dublin, Dublin City, Ireland Amazon Full time

Job Overview:

As a Cloud Support Engineer at Amazon, you will play a pivotal role in providing exceptional technical support to our customers. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to cloud technologies.

This is an excellent opportunity for individuals who are passionate about cloud computing, Linux systems, and customer-centric service delivery. You will work closely with internal teams to provide top-notch support services to our customers.

In this role, you will be expected to develop subject matter expertise in one or more AWS services. This includes collaborating with internal teams, interacting with customers via email, chat, or phone, and working on team functions and automation/optimization projects.

Key Responsibilities:

  • Resolve customer cases through various contact channels, applying advanced troubleshooting techniques
  • Drive initiatives to improve support-related processes and customer experience
  • Leverage customer support experience to provide feedback to internal AWS teams
  • Act as interviewer in hiring processes and coach/mentor new team members

About the Team:

AWS Support Engineering is a global organization that provides technical support to our customers. As a member of our team, you will be at the forefront of cloud technology, operating on a follow-the-sun model. You will assist a diverse list of companies and developers leveraging our growing set of services and features.